On Saturday, 09/11/13 at 10h30. i tried to sms a claim, this system was not working, so i called the One Plan, the consultant told that this was recorded and i agreed, i even told her the card that the funds to be loaded, she was very rude and she put the funds into another card which i did not ...
I have send Thando Qobose a mail to assest me with a One Plan medical insurance for my mom. My mom passed away 5 days after i have taken out the policy. Thando was able to assist me in doing the relevant admin work in order for me to be refunded. Thank you Thando for regular corresponding with me ...
I called in on the 24th October 2013 before going into the Dr surgery, I was battling to load Funds on my One Card and Masichaba was the one who picked up and assisted me. I explained to her that, I was getting a message by that I did not understand from my phone, while trying to load funds She ...
I was trying to get an authorization for my mom to go into hospital for surgery on Tuesday and I was just not getting any joy until I kept phoning and got hold of Daniel Van Wyk who not only listened to what it was that I needed but actually took the time to help me, he is not only efficient and ...
The service that I have received from Cornelius today and his team mates yesterday have been awesome. Loads of patience and a "smile" in the voice. I have received good service and products from you guys unlike most of your expensive counterparts and medical aids. You made me feel ...
I requested on the 15th october for my debit order to go off on the 20th of the next monthand was told it will be done accordingly, I was then debited on the 1st!!! I didnot budget for this and had to pay penalty bank charges, I then foned today andhad to wait for over 10 mins to be transferred to ...