We requested information with regards to their service. We thought they were a medical aid as they advertised. We didn't receive the information as we requested but documentation about a Policy with a card. We never signed up all i wanted was information so we could read though it. I called the day ...
My claims were posted to my card but as my card is unusable, I had to pay medical bills out of my pocket. I have send numerous e-mails and also made calls. Telephone nr not working. E-mails no response. I have been battling since the 18th of November. ...
We were recently contacted by oneplan, and took the insurance. however after numerous and repeating my name and surname, my card was received with the incorrect details. at this stage we are struggling to get hold of oneplan to rectify this issue. this is pathetic as we will have to pay for the ...
Do not expect prompt service from One Plan, especially if you have cancer and need treatment because chances are that you'll be dead by the time they respond if at all. my husband was diagnosed with cancer of the bladder which was removed, he however needs chemo therapy. I submitted the necessary ...
Today was the second time I have had the pleasure of dealing with Cornelius. He is polite, efficient and is the one agent in your call-centre that actually keeps to his promise of following up on your request. I have had 1 query resolved with minimum fuss and hope to resolve a 2nd query in a quick ...
Firstly, I would like to compliment OnePlan Medical Insurance as a company, as I have always received good, efficient service. However, recently, while trying to add a dependent to my policy as well as get a membership confirmation letter, I spoke to no less than 4 operators, explained the ...