In February 2013 i requested that my dependent be taken off my plan. One Plan still debited my account for the full amount of me and my dependent until May, even though i made them aware of this and In May after i decided to cancel the scheme, then only did they take my dependent off. i followed ...
I have been with one plan for about 3 years. Never uses my policy as I don't get sick often. A year ago my son was born. I phoned them about 3 months before the birth and asked the should I start paying to add him on to the insurance so he will be covered at birth. I was told no, just let us know ...
After my hospital stay, i lodged a formal complain as the hospital bills and doctors were rejected. This has been going on since July 2013, yesterday (09.10.2013) i received a sms informing me i have been handed over to ITC!!! Brilliant, as the dispute isnt resolved due to people that only ...
I had a query regarding the matirnaty procedure that needs to be followed. I called in and spoke to Thando Qobose, she was immediatly very friendly and started to answer all my questions, but because i forget things She told me not to worry and she emailed everything i needed to know to me, i had ...
I had to go in for a knee operation. It was short notice but I sent all the documentation through and got feedback over the weekend. Monday morning I went in to theatre and everything was in order. Just makes it so much better when your in pain but you know that at least your medical expenses are ...
I have been dealing with Thando Qobose on a claim that I submitted for emergency medical attention for my pet. Expecting the worst, I didn't hold my breath and waited sending the odd reminder now and again. Then Thando took the matter over and what a pleasant experience that turned out to be. She ...