I am awaiting feedback on the progress of my retirement claim from Old Mutual. I resigned from my previous employer 30/11/2013 and I was assured by the payroll department of my previous department that all my documents was forwarded to the Retirement Fund Administration Department of Old Mutual. It ...
Hi My mother wrote a letter to change her annuity payout to new bank details which was scanned and emailed on 13 January 2014 (to [Email Removed] She received an auto email reply the same day and she followed up again on 23 January via email but still no response! Does it take more than 2 weeks ...
We have contacted Old Mutual to surrender a Education Policy, we supplied the relevant documents on Friday the 24th Jan 2014, but now have been told the Legislation has suddenly changed in two days which was the 22nd Jan 2014, and that not all staff was aware of this changes and we now need to go ...
I recently cancelled a policy with Old Mutual and the person I spoke to said it would take up to 3 days to process and that I would get the money that I'm supposed to get after they have checked whether I owe SARS or not. They asked me to bring something from SARS that has my TAX Number and I went ...
Honestly this is the worst call center I have ever experienced they ask you 10 security questions but supply you other peoples policy details how is that security? when you ask them can you track what has been happening over the last 2 days they say they cannot please pull call at 12:38pm on the ...
EVERYTHING SEEMS TO BE OUT OF CONTROL WITH THIS SCAMMING COMPANY AND FROM THE CALL CENTRE SIDE TO THE COMPLAINTS DEPARTMENT, AS THEY ARE DISHONEST, MISLEADING AND INCOMPENTEN, WORSE PART IN THE FSP . I SPOKE TO MORE THAN 8 STAFF MEMBERS WITHOUT ANY FINAL OUTCOME SINCE FROM 31ST TO 8 JAN 2014, ...