Was phoned on 27 Feb 13 that a surplus amount was paid to me but came back because of dormant account. I reactivate the account immediately and phoned through to confirm that the account is active and they can proceed with the payment. Was told it would take a couple of days. Phoned a week later ...
I went to old mutual southgate on the 2 of april 2013 at about 11h00 in the morning to trade in my unit trust and to my surprise the is on lady that is helping everybody that need client service and about nine other personnel that is doing loans nine people to fill out loans application and one ...
I was disgusted by the behaviour of OMTOM regarding the cutt off times. The half started 6 and 6:10 respectively and a 3hr cutt off was given for the 18km mark. I reached that point at 9am and was refused to continue. Why have a two different staring times but only one cutt off?? Why are some ...
In the month of December 2012 and January 2013 Old mutual deducted the amount of R286.00 from my account, I made a query early Feb 2013 and I was told that my bank account details were on somebody else's profile, so mistakenly I was paying for somebody else's insurance. Well that on it's own is, ...
Aftr we received pathetic service from one oftheir client service offices whilst trying to make a disability claim for mydad, now they completely ignore us. All documents were sent through. 2 months ago, called upcall centre and theysay a manager is dealing with the claim. This isthe second ...
I applied for my pension fund on the second week of February 2013, on the 5th of March i received an sms confirming that my claim has been received. On the 11 March Grace Tshela customer retention consultant from Old Mutual gave me a call to discuss the available options and advised that i can ...