I have had numerous discussions and requests with the call centre staf members to manage my account and also to get a manager to phone me. This has not happened! Instead I have had 3 debit orders in ONE MONTH. I was told that they check my account and whenever there are money available they WILL ...
I waited 15 minutes in a queue of 2 people to be served; the woman who "served" me was the female on the extreme right counter at 2.15 pm. I was to collect a replacement credit card and she asked for my ID; due to bad planning I did not have it with me but offered my passport (expired, ...
I phoned the Nedbank Personal Loans Call Centre on 26/06 to query if my debit order has gone off and if i was in arrears. According to the lady my debit order went off my account on the 25/06 and my account is up to date. When i pulled my credit report on the 27/06 for the month of June it shows ...
I have a debit order of of R610.00 with for personal loan. My last transaction was R150.00 and my balance was R85.00. Today from Work I go to the Petrol sation to pour petrol and upon paying I discover that my balance is now R45.00 and Im unable to pay for fuel that is now in the car. Left the car ...
My business was hit with. After calling the call center as well as going to the bank and filling out a incident form... no one knows what is going on. I haven't received ANY form of feedback from Nedbank or employees after going in several times to try get feedback. THE WAY NEDBANK HAS ACTED is ...
Account outstanding and paid and yet over and over again we keep receiving sms's threatening us with legal action. Take your legal action and shove it you guys are in competent and don't know how to treat customers. Rochelle needs to go for training on how to treat her customers with empathy and ...