On 15th December 2012, I accepted their offer of an upgrade and was told the phone was out of stock. They would advise me when it was available. I phoned on 4th january 2013 to enquire what was happening. I was told they would phone back. I phoned on 14th January 2013 and was told the phone was at ...
1. Why do all the operators have a free number for clients to call customer service but I have to pay every time I speak to Nashua Mobile? 2. Why is there no callback service? 3. Why do I spend 30 min on a call only to have to hang up because I'm only half way through my query? The irony is that I ...
I would like to comment on the rare but magnificent service I just received. I called to complain about the service that Nashau Mobile provides and after interacting with one of the Team Managers, I feel she deserves an award. I want to thank her for providing feedback in respectable SLA and ...
I cancelled my contract a couple of months ago only to discover that Nashua Mobile never auctioned my request. No I'm liable for another two year term and have to pay for an outstanding monthly contract fees that were not used. This is typical the poor service delivery that we as South Africans has ...
My contract came to an end and decided to cancel it and Tessie told to come on the 29 of November 2012 I went there on that date filled the form and ask for copy of the form which I still have with me. I went the following day to check it on the 30 November but only to find that she didn't to ...
The complete attitude change I have received from the client services department since mentioning I am canceling my contract has been shocking. If my mind wasnt already made up, it now is very made up that I will never deal with Nashua Mobile again. All my phone services seem to not be working ...