From January I've been requesting info, which to date - I have not received. They are extremely fast & efficient the very first time you deal with them, until you are signed on as a customer - there after NOTHING!!! And on top of it all, realy realy horrible call centre staff - Ill-mannered and ...
There seems to be absolutely no functionality now in the MWEB Message Centre. The message centre is ridiculously slow, and its almost impossible to access your e-mail on it. The e-mail server is also super slow, and I only receive my mails after a couple of hours has passed. For an ISP, this is ...
Have had local and international ping skyrocket for the past couple months which has steadily gotten worse, especially after the Seacom 'fix'. Ping has been averaging 700ms local 24/7 lately and no help is given. Download speeds range to about half to even a fifth of what I'm paying for. Blame is ...
In October 2011 MWeb listed a default (handed over) against me for the sum of R590 This was for 2 months ADSL service that was provided while I was on a monthly contract. I was contacted in July 2011 by MWeb's collections dept demanding payment on the account. At the time I was nearing 2 years of ...
For nearly a month I have been trying to get a 3G and sim card activated due to an upgrade. In the process I have been back and forth between different departments and different people who have not managed to assist with my query! I have phoned every day for 2 weeks requesting the status of my ...
My router broke down on friday afternoon and I contacted Mweb support. Call logged and promised they will return with an answer asap. I phoned them after one hour and was told that second tier does not have somebody in their office and they have to get the standby personnel to help me. Phoned again ...