I have emailed Mweb to cancel my ISP account on 26 March 2013. To date (28 April 2013), this has not yet been completed, through a combination of poorly managed email service and lack of an online cancellation feature (abysmal for an ISP in 2013). I have received interim feedback from Ernest Stripp ...
The initial charges were reversed, but the billing for the service continue. https:///mweb/complaints-to-compliments/administrative-failure-resulting-in-overbilling-1025970 Don't know what to do next as this issue apparently cannot be resolved. ...
I bought a modem on Tues if not Wednesday this week and two days later I got to realize that I wasnt going to need it again and now they refuse to take it back, is this allow as per the act? I am not even refusing to pay a penalty if any. Is Mweb above the law as most shops have 7 (some 14) s day ...
I am a pensioner with a 1Mbps contract with mweb. This morning, I did an inter account transfer to ensure that there were sufficient funds available in the nominated account for Mweb. After this was done, my invoice arrived by mail with an additional R230 on it for a "call out" which I ...
Monday 15th April - logged a complaint with MWEB about my internet connection being very slow or not running at all. The techniciandid troubleshooting with me. After that the line was still running very slow. Called back on Tuesday 16th - A different technician told me we should reboot everything. ...
I have been charged for a 4 meg line on my one email addresses... I contacted them on the 4th MARCH to get this resolved and I have had no resolve - they promised to get back to me to get this sorted - i was charged over R 500 PER MONTH WHERE I WAS ONLY suppose to pay R 95 per month. I want to get ...