On 28-02-2013 and email was sent requesting some changes to 2 x existing accounts. [Part of which was a consolidation and a cancellation]. To date this has not been actioned. Billing continues however with May period now being asked for. Call cente staff are very friendly but politeness and ...
Been with Mweb ADSL since they started. However, in the past 6 months, their ADSL has become so poor it's virtually unusable. So I decided to cancel... First they do not have a CANCEL ACCOUNT button in one's control panel like everyone else does. They hide this information so deep in their website ...
The above matter refers. I would like to place on record that I have had the good fortune to experience service excellence on each occasion recently that I have dealt with MWEB regarding our email account, represented by Shane Marks each time. He has been friendly, professional, prompt and ...
I would like to express my thanks and gratitude towards Nomali Baholo and Chetan Maneklal for the excellent service they provided me in my time of crisis. After the shocking experience of the the previous night, it was a pleasure to work with these two people. They really went out of their way to ...
I have called technical support a number of times complaining of an inconsistent line speed ranging from 0.9Mbps to 2Mbps, which I think is unacceptable for a "4 meg line". Each time I am told the matter has been resolved however the problem still prevails. I am strongly concidering ...
I signed up for two Mweb uncapped hosting packages a month apart and included in the package is a free domain. After looking at my account a few weeks after signing up, I noticed that they debited my account for R79 (for the domain). I then called them, and said? Then they responded that it was a ...