I called the dstv call centre to downgrade my services. A call centre agent said that she will do it. This took her more than 10 minutes. After saying it is done my dstv decoders were swapped around making my primary decoder my secondary and vice versa. Eventually after more than 20 minutes the ...
My DSTV Decoders were struck by lightning 19.10.2013. The insurance company replaced them and I called multichoice to advise them on the new decoders on the 05.12.2013 that I have new decoders but wanted to remain on the select package I was on previously. The consultant said she will request the ...
I am currently at home sick and I called in the call centre explaining that I would like to upgrade my services but cannot remember the last digits of my I'd seen that it was not with me at home. A security check was done whereby I confirmed everything else I even asked if I could make a extra ...
Peter please help. I had it with them. I have a outstanding quire from jULY 2013, nOW jAN 2014. i MADE A PAYMENT AND THEY NEVER PICK IT UP I FAX THE BANK STATEMENT SINCE END JULY, STILL NOT CORRECTED. THEY SWITCH MY DSTV OFF EVERY MOTH, AND EVERY MONTH, I HAVE TO EXPLAIN THE SAME STORY. I HAD ...
I'm trying to cancel the payment that is being deducted from my credit card. I've been on the phone for an hour with the DSTV call centre and they are unable to assist me. I have been online to cancel the payment but there is no option to cancel the payment! ...
At the beginning of December 2013, I phoned to downgrade my package. The payment for December had gone off my bank account a few days prior to my call. I was told that the refund would be done within 10-14 working days. It has been longer than this and the refund still does not reflect in my bank ...