During the month of november i had to pay my dstv account, i was advised to pay the full amount including late payment fees which i did, after i phoned multi choice to change my payment date from 20th to 27th of each month... now in december i went back to pay my normal instalment which is 275.00 ...
I paid my DStv account on 18.11.2013 and I was told it was not received, sent in my proof of payment on 23.11.2013. This was not sorted out still and I was asked to send my proof again on 14.12.2013 the matter was not sorted out when I enquired on 15.012.2013. Then I was asked to resend on ...
They took me off direct debit and only told me three months later and then told me i did not pay them. I said to them i have no evidence that one of my direct debits has been returned (and i sent them my bank statements to show them) and they came back with the attitude of ' you have to pay 3 ...
I reopened my multichoice account end November 2013. I had everything installed and payed the R300 that I had to pay for the month. I filled in all paperwork so that the debit order is to go off on the 25th of each month. They however made a mistake and only put the debit order on for the 5th. I ...
Call centre staff not able to reconnect xtra view. Got two different views within hours. Customer must pay for extended calls to call centre and in the end also pay for local supplier to fix minor setting on decoder! Multichoice could not care but every month payments must be made. Supervisor on ...
It has 3 or 4 times they have cut my services (viewing line) but to my surprise my account is up to date. when i call them they tell me that its their system that is cutting my line and they admit the problem its on their site because my account is up to date. its already 3 or 4 times they have cut ...