5 call references - 2 months of discomfort. all this to cancel a service (which was cancelled - yay!) but no refund to date... because multichoice dont work on holidays! pathetic, uninformed,! no means of escalation - no telephone etiquette - no direction - lack of sense of urgency. typical ...
Can someone please explain to me why I am not getting the correct information regarding my refund? I called in on the 9th of January requesting a refund as I have cancelled my account. The lady that I spoke to told me that the refund will be done, however it takes 7 working days (I dont understand ...
I used the call centre earlier today to enquire about the steps needed to subscribe to DSTV. I had questions about the packages (if it was possible to add one additional channel to the DSTV Extra package) as well as where I could buy a decoder at the prices listed on the website. The ...
I had an E32 error report on DSTV today and, knowing I pay by debit order, I knew this was incorrect. Called Cape Town call center and had it cleared only to have it pop up again 10 minutes later. Called again, by now highly irate and had an agent put the phone down on me. Is this the way you deal ...
Last week Wednesday after putting a complaint up regarding no one assisting with refund an employee calls me and promises me that there will be a refund the following day, we are now on Monday and still have not received anything nor a follow up call. This is the service you get from dealing with ...
I got a refurbished PVR on Saturday, as my previous one, yet again, was faulty. I connected the PVR and works fine, but now my secondary decoder in my room doesn't work on dual view only!!! when connected on its own, its works fine. i spent over 50 minutes, over 2 calls, with no result!! then he ...