Lerato Pooe has offered me me great service last night and going an extra mile, she is awesome and as well as efficient. I was struggling with the settings and getting the picture but her service is wonderful and prompt. Thulisi was also patient with helping and will to listen. Big up to both them ...
I absolutely HATE phoning the Multichoice call centre for several reasons: 1. The voice prompt speaks for 3 minutes, telling you all sorts of irrelavant nonsense before finally allowing you to press 9 to speak to an agent. 2. You often have to hold the line for 30 minutes or more before finally ...
I have been a loyal customer for over 12 years. I have paid my account sometimes in advance for a year. Yet EVERY SINGLE month without fail and even being in advance for 12 months at a time I get disconnected. I have been in to the offices Randburg no fewer than 10 times at least to resolve the ...
On the 5th April 2013 I cancelled my DSTV as I no longer required the service, my subscription included Insurance which from a logical point of view apart from the cancellation part, would not be required if I no longer had use of the decoder. From then until now, despite a number of promises, I ...
I paid my account on 23.06.2013 R290.00, 0.On 24.06 received SMS that my account has been suspended I then called to find out why, I spoke to Phindile who advised that the payment only reflected on 23.06 because I paid at checkers, had I paid at pep/pnp/spar the payment was going to reflect after ...
Not too long ago we had a mishap with the double billing of the bouquet on dstv, which was resolved by Thandi. Thank you for this. Unfortunately I'm back as xtraview was loaded as agreed. Even when I phone the call centre the IVR advises me that I will be put through to the correct consultant to ...