Paid my dstv account on 30/12/13 same way as done previous - 3 years. Services suspended. Took 20min to speak to someone in call centre. Took another 20min to reactivate service. Lost recordings and catchup is not going to work for another 48hrs. Pay for premium service in full but can not use all ...
I called Multichoice customer service in august 2013 to setup a Direct Debit to go off on the 20/08/2013. As per the telephonic convo agent assured me payment will be taken on that date that month. No payment was taken. Why? Because of a luie period, you only get billed the following month. After ...
Yesterday 06/01/2014 at about 20h30 I called your call centre and I spoke to a lady requesting assistance with an error message. She asked all the security questions which I answered and as she was about to activate my services, I notified her that I might get cut of as my phone beeped that my ...
I am so Disappointed with the poor service I have been receiving from Multichoice. I have been a loyal client for years now and when I reported that my decor was not working..no one is able to assist me. I have been without service but still paying my monthly subscription. I have been calling and ...
I have been a customer for almost 14 years and have never experienced what I am currently experiencing. I downgraded my package on the 02 January this year and after 8 phone calls totalling 1 hour 47 minutes and various calls that we're not answered, I now sit on a Sunday morning explaining to my ...
I have several Mnet accounts. I pay yearly which is due in February. I call and sometimes after at least 30 minutes get a response. I explain and they turn my decoders on. A few weeks go by and the problem starts again. I am astounded that a company like yours cannot sort out your accounting system ...