On the 05 Feb 2014 i received a message that my dstv account is still active after changing the ownership with my brother last year 2013. When i changed the ownership the account was in credit and i was told that if i want to shift the credit to my brothers name i will need to send an email which i ...
I stopped using my decoder around September 2012. It has been totally disconnected and is totally out of use. From that time, I received no accounts from Multichoice, righfully so. However, from January 2014, Multichoice now decides to start debiting my account for insurance on the decoder as if ...
Good day I would like to report the continuous poor service by Multichoice. I have a DSTV account but it is always being suspended due to various error codes. I have tried to clear them myself using the self-service portal on their website but then I am informed that I must contact the call centre. ...
Not the first time we have had issues with multichoice. First we had a debit order that went off TWICE a month and trying to get that money back was a nightmare. Now we pay on the 3rd of the month (more than what was owed) and they cut us off on the 4th telling us we need to pay for reconnection. ...
Please could the office of the CEO give me a call. I have made 33 calls, at huge expense, regarding the same issue. The agents are untrained and talk trash to get you off the line, the supervisors make promises that dont get kept and the operations managers lead the pack by setting the same ...
So I spent most of my afternoon trying to sort out why my services are suspended but to no avail as usual then I sent them an email with my proof of payment but my services are still suspended!! Last month we downgraded from Premium to Compact but were billed for Premium last month and now we have ...