I updated my Samsung Galaxy S2 to the new Jelly Bean OS. the one everybody have been waiting for so long. There has been no communications or requirements on the update, so the OS was downloaded. Now for more than a week I could not use my Data. MTN and Samsung says I have to do a SIM SWAP, as my ...
My contract ran its due course and I decided to request a account closure, I then received confirmation that this has been done... I sent a follow up mail as well but to no avail. Below is a copy of the mail that was sent. Be aware of this place and there contracts... Easy to get one not so easy to ...
I have not received any communication from the network coverage team yet!!! This matter has been escalated to the network management team for urgent attention 4 weeks ago!!! Your service is patheitic!! I want to cancel my private mtn contract on regards of the poor service and signal. Who do I ...
Monday 4:30pm - Branch says need a software upgrade, speak to Siya 4:40 - Enter Himmingways store, ask to speak to Siya. Siya takes a look at me and runs to the back toom laughing. Told to sit and wait. 5:15 - I ask how long Siya still be. Response - he is doing an upgrade and they take more than ...
I got a call 2 weeks after my claim was made, the lady, Koketso still made me wait another 5-10 minutes on the line just to tell me my claim was rejected and she knew she was going to reject it. My phone was out of my car, which was parked in at a friends house, in the locked car port and MTN ...
This is a 2nd complain about same account. One Friday afternoon my account was suspended and when I called MTN they told me that "I called to suspend the account because I lost the phone" I advised them that I didn't call MTN. I also asked them if they didn't verify the caller and they ...