I am being invoiced for a bigger amount than was advertised. I tried to rectify this through the call center, but without luck. I then contacted the MNT Ombudsman, but I get no response to my emails. Can someone at MTN please help. I will supply all details if I am contacted. ...
ON 16 Aug I logged a complaint re: MTN BAD SERVICE on hellopeter, on 23 Aug, I received a response which I suspect was just to meet the 5 day deadline. I was informed in the report that someone from the affected branch will call me back with feedback or action plan. That has not been done to date. ...
PLEASECOULD SOMEONE CONTACT ME ABOUT MY MTN ACCOUNT ASAP!!! THERE SEEMS TO BE HUGE CONFUSION, FIRST YOU DOUBLE DEBIT MY ACCOUNT, THEN YOU CUT OFF LINE, AND ALL OF A SUDDEN I HAVE REACHED MY CREDIT LIMIT??? I DONT EVEN HAVE A CREDIT LIMIT??? WHAT THE?? I EVEN RECEIVED WRONG SMS'S??? I AM VERY ...
Dear MTN, I must now unfortunately make good on my threat to contact the ombudsman, ICASA, regarding your unwillingness to co-operate with me in a simple request. I have requested, since 19 June 2013, my itemized billings for the periods 13 May 2013 and 13 June 2013 as both these accounts were ...
I queried a bill that I received that literally doubled from my usual R411 to R916 and i found this strange as i have not changed my usage habits and compared previous statements to my August statement and my prvious statements showed that i used more talk time and Data and i was only charged R411 ...
Someone took the contract phone using my ID number and details(), So yesterday i went to Westgate MTN to get the all the information on where did this happened and where was the phone delivered all those details but Nonhlanhla couldn't give me all those details, she just told me that the system ...