We are always quick to complain but today I must make mention of a great team leader Thobeka Majozi at the MTN call centre for contract holders who when I queried how I can go to sleep with airtime and data bundles and wake up with nothing showed willingness to help, was not defensive and showed ...
As we all know upgrading a cellular contract can be time consuming. Even though the shop was busy at times during the process, Armandt explained everything and I never felt like the process is being rushed because of other customers waiting. Secondly I would like to thank MTN for their speedy ...
During Easter Weekend 2013 my modem and data sim were. I did not immediately realise this and only blocked the sim a few days later (in April 2013). However, by the time the line was blocked the has chased my account up to almost R7, 000.00 (an account for which I budgeted for R279.00). I only did ...
I would like to compliment John at MTN Maponya Mall for the great service he gave me they were closing didnt rush me to get me out the store and was very friendly and helpful. It's so hard to get great service these days thank you. ...
Lodged my complaint on the 19th August, received a mail from the Complaints Team that they are dealing with it at Regional level. No response as of the 5th of Septembe ...
I had called your corporate call center to upgrade my contract on Tuesday (03/09/2013) My ref numbers are - MTNSP REQ2612600 & AN4579476. To date I have not received pricing or a quote. Makes me think - Maybe MTN doesn't need my business Kind Regards Mitesh Ramnarain ...