I have a complaint against MTN about a contract account that was terninated on 26 November 2012 with reference no.94348277. Now I have received a letter from VVM informing me that I owe MTN R 2642.58 and its a final notice. I dont understand how that the amount came to be R 2642.58, as my monthly ...
Firstly on the 4th October 2013 I called MTN Direct to apply for a contract phone. I talked to Mellisa, I was told to wait 24hours for responce of approval or not. Amazingly no one got bck to me, on the 7th October 2013 I called MTN again to check on my application status, I talked to Mandisa whom ...
On the 25th of September I called the Call centre to enquire about incorrect billing. I was charged twice for an adhoc 1G Data load. I asked the agent to load the 1G data bundle to make up for the debit order that was going to go off at the end of September. The agent loaded the 1G of data however ...
Three weeks have elapsed and I have not received my phone. I made a call to MTN service provider on 09/10/2013 and I was told that they are not able to locate my phone. They advised me to go to a store where I took my phone. I went to MTN in Polokwane and they said they have not received it. I made ...
Hi, I am really disappointed by MTN's attitude toward their corporate account holders. I have been calling to do an upgrade on two of my cellphones for the past 3 weeks. 1st week, twice i was told that they would send me their latest promos for me to choose from. nothing was received. 2nd week, i ...
My posting 'MTNs abysmal service ethic' refers. MTNs response to my Hellopeter complaint was a waist of time. Someone called Wenzile Masina responded and told me my call had been 'escalated' for urgent attention and gave a reference number. I waited several weeks for something to happen before ...