Dear MTN I have submitted numerous complaints via numerous channels about charges that I was being billed on a cancelled contract. Today I received an email from MTN's "no-reply" customer complaints email address saying that they have a 24 hour turnaround time on resolving complaints, ...
Received my device but the device was faulty. It has to be returned to MTN. I went to the nearest MTN store but they could not exchange or send back the phone I had to contact customer care to arrange that someone is sent to pick up the device or I must take he phone to the nearest Istore for ...
I just received my Tax Invoice on monday and saw that I was charged for 2 x 75mb of data. I did not purchase this nor did I call MTN. I do not use mtn data as I use Afrihost data and I have proof of the data used on my phone. Best part is I didnt even use the entire 200mb of data that was ...
In September MTN billed me nearly R7k, up from about R900 average. I queried this and MTN admitted they had made a mistake and later contacted me to let me know that a credit had been issued and that it would show on my next bill. I also asked that someone phone me to explain how the refund had ...
I've had my MTN sim card which I use for my dongle since 2007. My monthly charges has been R84.00 EVERY single month and the data has always been enough. I bought a new laptop and Diane Bylsma at the Walmer Park branch told my my dongle is outdated I need a new dongle, which I bought. It didnt work ...
For 3 months I have been wondering why my MTN bill has been so exorbitent, and have been unable to contact MTN accounts about it. I do not get itemised billing to explain why the account bill is so high, and since the data contract didn't come with a cell phone number, MTN cannot let me get through ...