I was a victim of identity, and documents were used to open an account on my name at MTN, besides the fact that I brought this to MTN's attention in September, had MTN performed proper checks they would have realised the details used were. MTN promised that they would not debit my account, yet ...
I have been calling the Gateway store for the past 3 days and no answer. When i upgraded my contract at the store they asked me if i wanted to take out on my phone which i replied yes. All this time I was under the impression my phone is insured and now when my phone is i find out i don't have ...
I upgrade from 350 to 750 on the 25.7.2013. This upgrade was not reflected on my July, August and September account and after reporting this 3 times it was only sorted out now and appeared on my October account. After it was upgraded, the sales lady did say it will be backdated to I receive a ...
Hi i have been a loyal customer by MTN for the last 10 years, but last night i just felt like cancelling my contract. I called MTN s 808 number as one of my lines was soft locked. i made a call at 18:15 held on for 10min 52s no one picked up the phone. At 18:27 i made a nother call thinking i will ...
I have logged a complaint prior to this on hello peter about the incident and the dissatisfaction that I have had with mtn and I was told that I will be contacted by them as soon as possible. it has now gone about two months I still haven't heard from then via any means of communication. Very ...
I refer to the response to my complaint "My bill was 32 times more than normal". It seems when I asked for a top-up contract, I got an open contract and when I asked for a URL report, I got an itemised bill. When will I ever get what I ask for? Besides if a top-up contract would state ...