In August 2013, I lodged a complaint with MTN relating to the incompetence and wilfull misrepresentation made by an employee at their Durbanville Branch, Curtley Barends. It has been 5 months and the complaint has not been addressed. MTN's complaint email address only has an auto reply, but no ...
I am really unhappy with the customer service you give to your clients. You suppose to support your customers but you don't. I have purchase a S4 Galaxy Samsung phone and took out insurance on the phone. Last night my phone fell out my hands and now my LCD screen is blacked out. This morning i went ...
I have had an account with MTN for many years. I also had a data contract for 2GB per month. That particular contract had been running for the last 24 months. I didn't ever use the full amount. Suddenly in December I get a bill for an extra R700 for data that I used over the 2GB limit. As far as I ...
MTN are billing us after the phone contract had been cancelled. The response from the branch was if the cancellation was not activated by them for whatever reason, it is not their problem and we must just pay. This has been going on for nearly 4 months and has cost me in the region of R7000.00 so ...
I upgraded my phone at MTN Norwood last month. We worked out a package that was going to cost me about R50 more than my usual monthly rate which is about R500. During the course of the month I checked my balance and found out the amount owing w already R900. I went to MTN Norwood and was assured ...
We took out 2 contracts at Century City and to start off, the contracts took 2 weeks to approve as MTN didn't' receive the forms. Now we want to cancel MTN as their 808 number is never picked up, there stores don't understand how the contracts works or always have system issues when lines are long. ...