I upgraded my MTN contract on 02/12. Since than my mobile phone is constantly not registered on the network. Now at 8.08pm I could not make a call or received calls. I went back to the shop in San Marco Plaza on Monday and the Indian assistant said: "The lady who is responsible for your sim ...
MTN allowed 2 top-up contracts to be opened on my name. I became aware of this when a very vague email was sent to me. I called MTN, and subsequently had to fax a police affidavit & copy of ID to 0837057171 (3/12/13). I called and they confirmed receipt of these. Today, a week later, I get an ...
Called this morning - got a quote for a upgrade, requested it in writing via email, waiting from this morning till now, NO ONE HAS CALLED, I then called 4 times asking for a team leader or manager, every time I call they say there is no team leader on the floor, I have 2 questions - WHY DOES IT ...
After 2 weeks of an upgrade my cellphone just died. I took it to MTN to check the problem and I told them that I suspected software failure because the handset had a tendency of shutting itself off. They took the handset in to check the problem, but upon my return they told me that due to my ...
MTN I am not surprised to see the very long list of complaints regarding two major issues. 1. Unexplained excessive and unusual data charges and 2. Recent very poor signal. As many others have stated MTN has got to be holding the record at the moment for shockingly poor customer service, both in ...
For the past week everytime I load airtime it disappears from my account and the only thing MTN service agents can tell me is I was on the internet. Even when I tell them I was not on the internet they insist thats where I am spending my airtime. I just can't wait for my contract to lapse cause ...