I've been a MTN customer for years and yonks. Renewed/upgraded my contract in June 2012. Got the BB Torch.By end November, problems began. Beginning of December took my phone back - not yet 6 months old! Waited and waited, and not the 4-7 days as I was told. Surprising. Eventually got a 'new' ...
MTN has the worst call center - been trying now for 2 days to get through to a call center agent to resolve my issue and every time i get an error saying "invalid key" and then i get disconnected!!! annoying right? I thought that it could have been me that did in fact push a wrong key but ...
Hello I have a problem with MTN coverage department for not solving my problem, REQ:1510776 [#6057444] was raised and they replied promising me the investigation is logged it will take 10 working days, they give me a reference ref#0048821 after that nothing was done. I have sent them a detailed ...
Thanks for the reply. Yes, my phone is activated, but i have no idea if my proof of payment (December) was received. I received a statement but my payment did not reflect on there (only arrears). If there is a problem, send me your fax number and i will gladly send you proof of payment. Now you ...
I have a contract with MTN where my monthly instalment was R329 but since I have upgraded my phone it is now rR409. When I checked my bank account last week Friday 01/02/13 I found out that an amount of R1138 has been taken from my account, I phoned the bank and they told me that it is MTN who took ...
PHONE BOOKED IN 07/01/13 - FIRST COMPLAINT 18/01/13 -IGNORED BY MTN, SECOND COMPLAINT 24/01/13 - INADEQUATE RESPONSE 28/01/13 TO 2ND COMPLAINT -Wenzile Masina- REQ:1672512 - MY RESPONSE 31/01/13 AS FOLLOWS -: { Not Impressed: As mentioned in previous complaint, I left the handset there, so how do I ...