ON 30 DECEMBER 2013 I WENT TO MTN NIGEL TO PURCHASE DATA BUNDLES AND ENQUIRE ABOUT WHAT I HEARD THAT ALL SAMSUNG GALAXY S4 BATTERIES WERE BEING REPLACED AS THEY ARE PROBLEMATIC AND MINE WAS ALREADY SWOLLEN AND IT WAS NOT 6 MONTHS OLD YET. THE GENTLEMAN THERE INDICATED THAT HE KNEW NOTHING ABOUT ...
I opened up a new account with MTN last Tues (14 Jan) at Canal Walk. I got my new phone, but my number has had trouble porting, because it was still 'stuck' with my current provider Virgin Mobile. After the first port request failed, the Canal Walk MTN employee I worked with (call him ...
I've handed in my brand new Samsung Note 3 on the 4th of January 2014 because it was not charging. I was then told that it should take no longer than 14days to receive a new phone seeing that there was nothing wrong with it and it was a factory fault. It's now the 21st and I have had absolutely NO ...
On 3 Jan 2014 at around 3pm, i went to the Customer Service Walk-in Centre in Morningside. I spoke to Tsholo. This was to follow up on a billing query which i originally raised with MTN (via email) in June 2013 (REQ:2222500) to which i had no response. Tsholo has raised a new query and promised ...
My 24 month contract has expired, so I would like to migrate to pay as you go. First I went into the store (Blue Route), where they told me I needed my ID to migrate, which I didn't have at the time. They gave me a photocopied form to fill out that looked like it was from a decade ago and said I ...
Esmeralda Havenga couldn't even get hold of the call centre of MTN, last night she couldn't use the phone, couldn't make calls, send sms's, or use the internet, could do nothing whatsoever. There was data left on her account, about 900mb. And today when she called the call centre, the persons she ...