On the 1st November 2013 I cancelled my MTN cell phone account as the contract ended 16 December 2013. I was assured the account was going to be cancelled and I wasn't going to get debited in January. I was debited for January again. I then phoned in and the consultant told me that she could see ...
On 22 October 2012 I upgraded my contract and was told that my data package will be upgraded and that i will receive a retention credit to the value of 2k. My data package wasn't upgraded and i was forced to pay for my data usage. Also, instead of rectifying the error i get a long winded email ...
NO ONE IS RESPONDING TO MY EMAILS, AND WHEN I CALL I GET BLIND TRANSFERS NO ONE SEEMS TO KNOW WHAT THEY ARE DOING THERE, THEY ARE FOREVER CONFUSED AND RUDE ON THE PHONE, LEGAL DEPARTMENT IS THE WORST... CAN I GET SOMEONE TO CALL ME ON 0113203144 PLEASE ...
MTN has indicated a complete capability to respond to multiple requests. The first was to respond to requests about roaming which resulted in MTN recycling my number. This was followed by random responses filled with buzz words. Over the last two years I gave tried to cancel my contract, first by ...
MTN has process and approved my claim, for my Samsung Note 2 which was lost... tell me about life without a phone... its bad. im covered for R7500, thats the amount on my statement, now they only giving me R 6900.00 where is the logic in that, i sent emails to the guys that sent me the approval ...
MTN decides to run a debit order of close to R7k for a phone I usually pay R1.2k for with no statement and no explanation whatsoever, I have not received any statement explaining where an accumulation of this amount came from and when I called MTN I was told about a turn around time of 24 hours. ...