I am absolutely disgusted at your low level of service! Why do your stores even have contact numbers? No-one ever answers and when they do, they promptly hang up again. Here's a list of the stores that I have tried to contact so far to enquire about stock of the Galaxy S4 as I'm due for upgrade. ...
I've been experiencing a lot of bad service from MTN. Ever since I opened a second contract with them, my second account has been experiencing a lot of air time loss. For example, just last night I slept with R58 in my account and then I woke up to R18.10. The call center agents are not even ...
Since Feb 2012 I have been having problems with MTN over debiting my account. every time I query it they explain they will credit my next bill however this never happens. I then requested to be re-imbursed directly into my bank account. about 4-5 different billing personnel contacted me since feb ...
All Consumers expected to be dealt with justly & not to be deceived by Service Providers. On 11 May 2013, I went to the MTN Shop (Manly), where I had obtained my MTN Contract in April 2013 in an attempt to cancel my contract in terms of the Consumer Protection Act, which entitles Consumers to ...
I called the MTN store in Quagga centre Pretoria West on 16.05.13 to ask them if they have the Samsung pocket camera package and the took my numbers and said they will call me once they've called other branches when they told me they don't have stock I must come on Tuesday 21.05, so I did, when I ...
Still waiting for the phone call... I have decided NOT to take out additional contract with you. You can however upgrade my current number to a higher package -- Dear Valued Customer (this must be a joke) VALUED??? Thank you for taking time to raise your concerns with MTN, please accept our ...