So I have been an MTN client forever... and my voicemail has been routed to email until approx 2 weeks ago. So I try to log onto MTNACTIVe and it no longer know me... I try and re-register and the OTP reaches me 4 hours after the request. So I mail on the the call centre 16th of jan, on the 17th ...
In April 2013 I bought a modem and took out a data subscription from Mtn. I was given the reassurance that I could cancel within 10 days. I had a lot of problems and delays getting the connection up and going, largely because Mtn did not connect me. And then when I was finally connected, I decided ...
Towards the end of last year I had a nasty experience with MTN Insurance when trying to claim. Calls were not being answered, i held for up to 45 minutes and was cut off, e-mails were not sent when they should have been etc. Today was a totally different story. I phoned to cancel my MTN Insurance ...
Today as I phoned through for the third time to Mtn on 808 I got through to Boitumelo whom was able to tell me swiftly, and in a very friendly tone why my data that I should get with my account was not applied. She kept me up to date the whole time, and told me why the package was not applied. She ...
When I took out my contract I requested the R599 pay as you go special they had running at the time. I was then put onto an open line. I found this out the hard way when I received a much higher bill than usual. I went into the store and asked it to be changed. I was assured it would be changed. A ...
Good day I called in and got termination amounts for my 4 contracts, i paid the amounts yesterday and have emailed customercare to cancel them but i am failing to get through to a consultant, the call just cuts and i know nobody is going to attend to this. Please can you call me or check your bank ...