My mother & I took out 2 MTN contracts 10 years ago. My mother passed away the 07th of July 2012, I attended the East Rand Mall Branch of MTN to advise them that she had passed away. I requested MTN to switch the contract to my name in order to keep the number as we used the number for business ...
Hi, My complaint is concerning my airtime, I lost R170 of airtime in a day. I called the MTN contact centre, on the 13th of June around 9pm spoke first to a Mbuyiselo, who then transferred me to a Malcolm till I finally got connected with Siyabonga. The agent told me the missing funds are because ...
I called MTN early this year informing them that I've got coverage problems, they informed me that everything from their side is fine and that I should look at my phone. I replaced my phone but I'm still having the same problem. i called them again on the third of June and they logged a call for ...
I notified MTN that I will be changing Service Providers well in advance, no need to say why. I was smacked for a full months billing. On the 3rd June 2013 @ 9.43am I wrote to them advising them that this was wrong. I was advised that I will be refunded, needless to say that to date 10 days later I ...
We are located at Route 66 Truck Stop, Melmoth, KZN, 3835. The nearest Cellphone tower to us is more or less 10m AWAY!!! AND we still don't have cellphone reception 80% of the time. Are they upgrading lines? WHO KNOWS! Colleagues and Customers have complained that the Vodacom service is not much ...
I'm starting to wonder if anyone is actually working in the MTN call centre. I've been on hold for 40 minutes, 20 minutes, 30 minutes waiting to talk to a human being. At least while I wait I can enjoy a screeching repetitive recording annoying enough to remove the enamel from the walls. Every time ...