I have a complaint concerning the MTN service centre in Canal Walk, Cape Town. I bought my cellphone on 14 January 2013, and I sent it in for repairs on 08 July 2013, meaning that- According to the CPA law, a client qualifies for a new cellphone when sent in for repairs within the first six months ...
I upgraded my contract on 4 June 2013 via MTN direct. I upgraded to 2 GB. Since then MTN has not loaded my 2 GB of data. I have been calling their contact centre on a daily basis with no success. The employees are so incompetent, I hate MTN. I regret renewing my contract with them. I wish I went to ...
Had a problem with my first account of my new cell phone contract. Want to find out why it is so high and requested an itemised billing for my phone on 30th June. Phone almost every second day with a promise that it will be escalated to the Supervisor and resent to me. Asked to speak to the ...
On 14/05/2013 I inquired on the MTN uncapped Lite package at the Eastgate main store. I was told by Shadene May that all is in order and she proceeded to sign me up for this contract. Time came to sign the contract and I noticed that Shadene wrote the words Uncapped on one of the pages. On the ...
I am so frustrated with the service that I have received from MTN. I collected my NEW phone from the MTNSP on the 04/06/2012 a SAMSUNG SIII. After careful inspection of the handset I saw that there was a chip on the left hand corner of the phone. I returned the phone to MTN a few days later and ...
Hi, I have had my galaxy S2 in for repairs twice now and the phone is still not working right. I am so close to my upgrade period, can you not just make an exception and allow me an upgrade. The phone is driving me insane and to bring it in for repairs every week doesn't work for me either. ...