I discovered I lost my phone, I then blacklisted the device and sim card and reported it to the police, I followed procedures to submit my claim all in the same day, the call centre agent said they will respond in 24 to 48 hours, 48 hours pass so I call them back holding for 25min in the process ...
I received a huge bill from MTN with regard to PSD Calls. I requested a detailed billing stating where on the internet I was. I requested this via the call centre on the 1st July 2013. I have heard nothing from them so I placed a complaint on the MTN website (MTN REQ:2398427), on the 15th July ...
Two debit orders went off my account on the 1st of July. For the first amount, R103.65, I received an invoice. I did not receive any invoice for the second amount, R240.96. When I phoned the call centre that amount apparently was not reflected on their system either. No-one could give me an answer ...
After complaining and being told I will get refunded within 5 - 7 working day I am still waiting for my money!! This is the response I got from MTN looks like their word is just as useless as their service. Hello Nessa777, Thank you for posting. Please accept our apologies for the delayed response ...
With reference to my complaint 08:49:58 Thu 11 Jul 13. I did receive a tel. call from MTN, more than 3 days later. Promised matter will be followed up. No further communication received, problem remains. Same poor service! ...
I moved into Irene in April 2013 with family. We have not made use of a fixed line service in our homes for the past 9 years but when we moved into our house we have been unable to use our cellphones as per usual. Calls consistently drop or whoever we speak to over the phone whilst in our new home ...