I logged a query with MTN network coverage contact centre. They sent me an email stating that they will respond within 96 working hours. I moved to Lotus Gardens and I explained to MTN that we are struggling with network coverage, I just phoned them again to follow up and all I get is that there's ...
I am quering an sms I received stating that I owe R379 and that my account is going to be suspended. I had two contract numbers - 0785059693 (which is now on pre-paid as my contract was over and I did not wish to upgrade) and 0784223214. On the 25/06 MTN debited my bank account with R547.99 which ...
Every time I have the misfortune of speaking to your call centre staff I am surprised at their incompetence and lack of interest. I recently upgraded and as part of the new package I receive a data bundle. I requested that my subscription data bundle as per the old package be cancelled and it was ...
It's now been 10 days since incident was reported. Mtn called me on Monday and lady told me she could not help me with my problem case would be escalated. Have received no feedback at all since then. I am being billed R 850 .00 per month but still have to purchase all my airtime and data bundles ...
I did my upgrade with mtn at Queens Corner more than 2 months ago (had very bad service from them) but my data was totally removed from my contract and i was not able to use my phone. After a few calls to the call centre, I was told to go back to mtn at Queens corner in Pretoria. I explained the ...
Just want to mention the hardwork this lady puts in on ensuring customer satisfaction, I appreciate how she handled my new contract with MTN. I had some difficulties with a number I have with Vodacom in which I requested a port from, and if Jaycee was anyone else I've worked with before, they would ...