I had an MTN contract which is 24 months and have paid the 24 months through debit as agreed with Mtn and some few months back Mtn debited my accounts and I reversed the money and informed them that i paid off the contract but Im now receiving sms's and letters of demand. I have been struggling ...
The service level at MTN is amazing. Phone went in twice for the same problem which never gets fixed.. You receive your phone stating it has been repaired and you have to take it back the next day for the exact problem it initially went in for... and all you get told is we cant do anything its the ...
Gcobisa Sakwe responded to me quick and efficiently regarding my query. Even though he could not assist me directly, he ensured that someone would and kept his promise which means alot. He has also sent me a follow up mail. Gcobisa Sakwe is an asset to your company and i wish everyone could be more ...
2 of my MTN Data cards apparently used 3.5gig & 4 gig respectively over a 12 hour period (overnight when we are sleeping). Based on my average usage of data, this is impossible. My main office in JHb on ADSL only uses -60Gig per month (ie 2 gig per day). On my last billing cycle, due to this ...
I logged a call with Thabo Thejane for an upgrade on my existing contract on 26 June 2013. To date I have not had ANY response to the request and all attempts to get feedback from this Retentions & Winback Agent fall on DEAF EARS!!! In addition, he sends me an email addressed to another client. ...
On Saturday afternoon 3 August 2013 I went in to MTN Clearwater to do a handset upgrade and a sim swop because of the new phone taking a micro sim. My new sim card was only activated on Wednesday 7 August 2013. On Saturday 10 August 2013 the phone just went dead, I took it back to the store, they ...