I have been dealing with the Help Desk who have been providing me with different stories every time I call for the last 3 months. I have been to the offices and provided the required documentation and have been advised on several occasions that the funds would be paid out in that week, yet several ...
Contact Ernest & Young Auditors maybe than can answer!! I've submitted my husbands details almost 2 years ago now. I only have the exact same comments as all the others!! I'm beyond upset!! Don't put it out their big with published adverts & radio ads then drop the how many hard working ...
From: Wright, L. (Lucinda) Sent: 16 May 2013 10:22 AM To: 'Surplus' Subject: RE: Application for Payment of Surplus Benefits Good day It's been 6months and no responds from anyone @ the MIBF what a service. Again today I call your call centre, the consultant takes the details and once again says my ...
I started the whole surplus process on behalf of my father more than a year ago... and have been waiting... and waiting and waiting... calling and calling the surplus call centre and receiving the same tired answer no matter how nicely or assertively you ask!!! "Wait for your statement in the ...
My husband retired at the end of November 2012 and received his payout mid February. We have been battling since March to get proof payment of the amount that was transferred to SARS for an outstanding balance - R7898.82. This amount was deducted from the pension payment, apparently paid over to ...
The Automated queuing system on the MIBFA call centre line works very well and you know exactly where you are in line and how long you can expect to hold before your call is attended to. How refreshing! The call centre staff are also very helpful and efficient. ...