A YEAR AGO I TOOK MY MOM TO THE MASTERS OFFICES IN CAPE TOWN WHERE THE PEOPLE SAID SHE SHOULD GO AS SHE NEEDS A LETTER OF AUTHORITY TO GET MY DAD'S MONEY SINCE THEN I SEND FAX AFTER FAX AND PHONE THEM ABOUT TWICE A WEEK THEY JUST KEEP ON SAYING IT WONT TAKE LONG .MY MOM HAD TO PAY LAWYER'S FEES ...
My dad passed away Dec 2011 after being member of MIBFA for almost 48 years. My mother then appleid for the Surplus fund and even now almost 2 years later we are still struggling to get feedback. When you phone you can hold for up to 3 hours without response. Recently they say they did send ...
We have been waiting 27 months for payout. We send our documents in February 2011 and to date nothing. After speaking with one of their employees in January 2013 we received our statement via email, filled in the necessary banking form and registered post it to them, but till today no pay out have ...
I HAVE BEEN TRYING TO INQUIRE ABOUT A SURPLUS FUND CLAIM, SENT AN EMAIL IN APRIL, GOT A RESPONSE IN MAY, BEEN TRYING TO CALL THEM BUT NO ANSWER EVERY SINGLE DAY AND NO ANSWER, THEY CANT DO THIS TO PEOPLE, ITS COSTLY ENOUGH TO PHONE AND YET YOU HOLD AND HOLD AND NO ANSWER, PLEASE MAN THIS IS SO ...
I WOULD LIKE TO SAY THAT THIS COMPANY IS BAD AS CAN BE, THEY DONT CARE ABOUT ELDERLY PEOPLE, WHO NEED THIR SURPLUS FUNDS, IT IS RUN BY SECURITY GUARDS OUTSIDE WHO LEAD YOU IN THE WRONG DIRECTION, THERE WAS CHAOS YESTERDAY, PEOPLE WAS IN PANIC STATE, WHEN WHEN THE GAURDS LEAD YOU INTO A ROOM, IT IS ...
I received a statement from MIBFA on 25 June 2012 stating an amount that was due to me, I completed the documents (bank mandate, aplication form etc:) This was send back on 26 June 2012.I phone almost every week to follow up but 90% of call I dont get through A few promises was made to me but up ...