Its true. Merc gives the worst after sales service (that I've experienced out of 4 car brands). I'm still going to buy a merc but the after sales service is non existent. My experience specifically with Merc South Africa. Merc Bryanston not much better except for a handful of individuals at that ...
I called Roadside assist one evening to help with a problem on my car. They promised they would be there in the morning. They just never arrived, and didnt even bother to call to let me know they wouldnt be coming. Absolutely shocking service from a company that prides its self on customer service. ...
Ordered the new A class Sports 2 months ago - have attempted to organize a test drive for 2 weeks, organized a date and time for the test drive - the person concerned as a 'no show' on the day. Asked another sales agent if he could take me for the test drive - was told that it was month end and ...
I have always received great efficient service received from the Service Manager at Mercedes Benz Sandton. He has a great attitude and is always helpful with prompt feedback. ...
I wanted to buy a new car. For Cash. Went to look at Mercedes Rivonia. I had been there for 15 minutes without any acknowledgement of my presence. When I asked for the sales manager I was curtly told that he/she was busy on the phone. After a further 5 minutes of being ignored, I left and went to ...
Bought a new ML 250 Bluetech last year. Almost a year to the day the side shaft on the rear came out of the diff. Mercedes attempted to repair the vehicle and the same part failed again. Now they want to replace axles and side shafts. this is not acceptable. They have compromised my family's life ...