On the 31/01//2013 my son was admitted to hospital where his paedatricain Dr Petrova ordered blood tests to be done. The majority of the account has since been rejected I have been trying for 3 months to find out why and sort this problem out. when I first phoned I was told that the claim was ...
In 2012 I got written permission from Medshield to have my baby at a non dsp, they also waivered the 25% co-payment. I got my auth number early in January, it was confirmed in an e-mail with the words "without penalty". Now, after the birth of my baby (in Jan already) I am sitting with an ...
What I fail to understand is why has it taken so long for Medshield to pay out a claim that was submitted on 4 March - still not paid out. One agent tells me it take a max of 7 days and another 30 days? It is an absolute nightmare to deal with Medshield on any level. Very poor service ...
Pre-approval on hospitalisation was done and a bill was issued for a co-payment. The nedcare accounts department claims that the bills was pre-approved by medshield and they could not get anywhere with their email queries re this co-payment. They are also not allowed to speak to them directly. I've ...
I have been trying since 15 January this year to get authorisation for a procedure for my wife. Medshield's administrators have been giving me the run-around, no feedback on any emails, failing to return calls. After every conversation (at least 5), I receive an automated SMS with an authorisation ...
I joined Old Mutual Medical Scheme in April 1978. After many years we were transfered to Caremed, then to Oxygen, then to Medscheme and now to Medshieldl I never asked to be transfered. Anyway after 35 years of being a member of the medical aid I had to have root canal treatment done on 2 teeth and ...