I logged a complaint on friday and was told i would be contact soon i am still waiting and yet my query is still not attened to. This is absolutely pathtic on how they cant even contact their client and the client have to contact them to find out what is happening. I still like to know how they can ...
We have enquired about a claim on numerous occasions. Its unacceptable & per legislation this claim should be processed & paid to the provider at cost! My mother is an elderly Portuguese lady who is unable to attend to her administrative matters. I have been attending to her Medical affairs ...
On the 26/03 I sent an application form to Medshield together with a motivation letter requesting that the waiting period on the chronic medication be waived due to change in membership. The previous membership was in my dad's name and he has since passed away hence the new application. I have ...
BECAUSE OF 1 DAY DELAY IN MONTHLY PAYMENT MY BENEFITS WERE SUSPENDED. I PAYED THE NEXT DAY SENT PROOF OF PAYMENT AND PHONED SEVERAL TIMES IT IS STILL SUSPENDED. I CANNOT UNDERSTAND HOW THEY CAN DO THAT. IT SEEMS ILLEGAL. HOW CAN THEY IGNORE MY EFFORTS TO LET THEM KNOW THAT I HAVE PAYED. IF IT IS ...
My son had to go to theater for a dental procedure, and i was told by the practice to obtain an authorization nr. I phoned and got the nr (on 25 Jan) and specifically asked the operator if there was any amounts payable by us. the person told me that there were no amounts not covered. After the ...
I just want to thank Khanyi Nonyane on the excellent service i received today, all the questions i asked were answered carefully & in detail, she is just superb & i take my hat off to Medshield for employing someone like her with integrity, respect & patience. She was able to educate me ...