Early In May 2013, I received a letter from Medscheme telling me I owe them R325.10 and if I don't pay the outstanding amount - My benefits will be suspended. When I called the CC I spoke to Tebogo who explained that I owe them this amount since 2009/2010 but that this is the first time they ...
Extremely disappointed in your service - Between Pencare, Nedbank and you no one knows what is going on. Loosing my father was very traumatic as is it - but thank you so much for agrivating my trauma even more. 1: Pls educate your Call Centre Staff that Nedcor Medical Scheme is part of the Schemes ...
I just called my medical aid on 0860 100 080 for a simple query and I had to hold for 10minutes and finally got to the call centre and the guy called William made me hold another 5minutes only too tell me that their system is taking long and there's nothing they can do to help me I must call back ...
THIS IS BY FAR THE WORST MEDICAL AID I HAVE EVER BEEN IN. I WISH I COULD CANCEL, I HAVE HAD MY CLAIMS REJECTED, REQUESTS FOR REFERRAL LETTERS, NO FEEDBACK ON COMPLAINTS, YOU HAVE INCOMPETENT CALL CENTER AGENTS, I AM APPAULED THAT ONE HAS TO GO THROUGH THIS KIND OF SITUATION, MY MEDICAL AID COSTS ...
Dear Sir TO DATE NO RESOLUTION AS PROMISED HAS BEEN FORTHCOMING FEEDBACK IS UNACCEPTABLE AND NON EXISTANT FOBBED OFF DAILY IT HAS NOW BEEN OVER TWO WEEKS AND NEDGROUP ARE STILL TO GIVE FEEDBACK A SHOCKING SITUATION TO A MEMBER WITH A DIAGNOSED PMB CONDITION REFERS TO PREVIOUS COMPLAINT AND THE ...
We were experiencing turn around time issues in terms of getting new applicants activated due to systems issues. Preya took the responsibility of resolving each of these cases personally. I received the confirmation of all the cases being activated within 2 working days. This is the kind of service ...