I was forced through a company buy-out to move from Discovery to OMSMAF. The service and the product fail on all levels. The benefts are inferior and the cost is far greater. The call centre IVR system keeps me for 3 minutes before giving me the option to select the desired department. The call ...
We have been trying to get authorisation for payment to see the doctor for the past hour. I was initially informed that the funds had been depleted by the consultant at Lesedi clinic. This didnt make sense as my girlfriend knew that she had more than enough in her savings. I insisted that i wanted ...
I have repeatedly tried to phone Medscheme Authorisations department to update an authorisation so our claim can be paid. The claim is now over 90 days old and no matter how many times I phone the medscheme Authorisations number I constantly hold on for 20 minutes or more with no-one answering the ...
I requested cancellation of my Bonitas Standard option on or around 15th Sept 2013. Nobody at Bonitas tried to assist by saying although my Income has changed they can provide me with a lower option to save costs. I e-mailed Bonitas on 29th Sept asking them to send Benefits brochure and change of ...
On the 08th August 2013, i felt sick and went to linksfield hospital i was attended to by a doctor and i was treated with a drip after a couple of hours i was realised as i was feeling much better, at the time of my admittance at the hospital i did not have my medical aid card with, and i paid ...
Good day This serves as a complaint against my medical aid underwritten by Medscheme Our new benefit year starts on 1 July 2013 to 31 June 2014. I submitted my new option on 10 June 2013. This was not updated by Medscheme. I had a nervous breakdown and was admitted to Poortview Mental Health ...