I sent a request, with what we thought were all necessary documents (telephonic ref. 16042013QW3HGH), on 16 April 2013 to medscheme to change the bank account for the contributions debit order from my wife's account (which we wanted to close) to my account (Query Number 160413QW3NL6). Their auto ...
I phoned the call centre on 9th April 2013 and spoke to Lungi Mkhize and requested a Tax Certificate for the tax year ending 28 Feb 2013. She replied and sent me a Confirmation of Membership Letter??? This is not what I requested, They are 2 separate documents!!! I e-mailed her again on 19th April ...
I am the premium payer on my Mom's medical aid. I moved her from Medihelp to Gems w.e.f 01/03/2013. She receives a government subsidy which was confirmed before the 1st premium was due. I noticed on 3 April 2013 that the full premium was deducted from my account. I called the Gems Call Centre, who ...
Her promptness in responding to Broker requests, no questions asked, she's very sharp. ...
I would like to say a very BIG THANK YOU to your call centre operator, Ashley Naidoo who offered excellent service to me. I called in with a query regarding a bill of mine which has not been paid yet. He was very helpful and proficient and I really wish we had many more people like him who will go ...
Ghnespersad S 02025708677: query was handled very well and feedback was provided to me in a short period of time (beating the turnaround time 48hrs). Satisfied with outcome and was well explained via email and telephonically. ...