We were experiencing turn around time issues in terms of getting new applicants activated due to systems issues. Preya took the responsibility of resolving each of these cases personally. I received the confirmation of all the cases being activated within 2 working days. This is the kind of service that is lacking in the industry today and i am glad to see that customer service excellence is not just spoken about, but truly displayed as Preya and her team have done. Thank you for reigniting the service excellence charter and living the values that your organisation have set. You guys are absolute stars
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