On the 26th of November 2013, I sent a email requesting my Medical Aid to be cancelled and no debit to be take for the month of January 2014 as I have moved to a new medical aid and as the email was sent on the 26th of November it was more then the 30 notice period of cancellation. This email was ...
I requested to add my parents as dependants on my medical aid on October 29. It took 2 weeks to get a response (after I emailed again several more times). I had to call/mail several times regarding their cryptic messages about other forms required. I provided all documents and forms (4 December). I ...
I was with LMS for approx. 30 months, and encountered endless problems. From my members names, birthdates, even trying to get a second card. Then my GAP cover was cancelled, unknown to me, had a procedure done and costing me thousands. Passed on between financial advisors as if I were a "hot ...
I applied for a new Medical Aid with your company last year, and it was approved. I then found out to cancel my current M/Aid before the end of the year would incur large costs, and so decided to wait until year end. I was told I would have to re-apply. So in November I asked for new forms - which ...
In 2010 february my partner and i took out a medical aid with spectramed. In the middle of March my husband went to a dentist and tried using medical aid but was declined as they said it did not have funds. After a month we cancelled the medical aid as we took out one with my employers. We kept ...
Two weeks ago I called to complain that no one was getting back to me on my email queries and my payments were not being allocated to closing my self payment gap. I was called back by a lady that explained in detail and I was quite sattisfied, however little did I know that she was giving me ...