After waiting in a 30 minutes in an uncoordinated que, I was informed that they are double booked. What makes matters worse is that they state that this is a standard practice for Kulula and in truth they really work on a first come first serve basis. According to their representative, next time ...
I am highly disgusted with the service from Kulula. I booked a return flight to Lanseria on the 02 Oct 2013 and returning to Cape Town on 04 Oct 2013.I had car trouble at 05h15 on the 02 Oct 2013, I could not make it in time to catch my flight which departed at 06h00. I phoned the call centre, just ...
Dear Sir, Is my understanding of your policy correct. If I purchase a ticket for say R3000 Jhb to Cape Town and then make a telephonic flight date change your policy is that if the transaction does not go through that very second (ie insufficient funds) the ticket is immediately voided and I ...
I recently visited South Africa. On my flight from Hanoi to Bangkok and Bangkok to Johannesburg my luggage was under the allowed 20kgs. Despite leaving more than 2kgs of books, papers and gifts in Johannesburg, my luggage was suddenly weighing (according to Kulula) more than 21, 5kgs when I check ...
On the kulula website there was a flight for R658 for the 2 Oct 2013 at 20:05. so i tried to book this. at the payment page it kicked me off numourous times until i couldnt finish my booking and by then kululu had increased the price on the ticket and this booking was no longer available. i then ...
My credit card details were used illegally to book a flight on [URL Removed] The transaction was done on 26 September for the amount of R2, 140. I immediately stopped my card and requested ABSA not to process the payment. I was then informed that I have to contact Kulula. This was done on the 27 ...