My experience with Intercity Express has been a masterclass in customer service failure. The initial issue that led to my refund request is now a distant memory, overshadowed by a three-month battle to get my own money back. The core of the problem is a broken refund system. Each communication with ...
I BOOKED A ROUND TRIP TO DBN FROM JHB.WE WERE INFORMED, 15mins AFTER SCHEDULED DEPARTURE TIME, BY SMS THE BUS WILL BE 1hr LATE. WITHIN SECONDS OF BOARDING (1hr20minLATER!)ALL PASSENGERS WERE CONFRONTED WITH THE STENCH OF URINE.THE WHOLE BUS REEKED OF IT.MY SEAT WAS BROKEN, NOT ENABLING ME TO SIT ...
I booked 5 tickets for the bus and when we got on there were only 4 seats available. When we came back the aircons on the bus didn't work. ...
Good day, i've been using bus services for years however Intercity express from Margate to Pretoria is the WORST bus service ever!!! the bus smells badly (i've used it a number of times and if it doesnt smell of pee then it smells of feet)?! also, the bus always has delays for which the driver ...
On the Intercity Express bus on route to Johannesburg, 21/021/2014. Ref # ELIX1441785 Due to the long trip, aprox 7 hours, one would think that you would have the freedom to move your seat back and forth so that you are comfortable. This bus however has broken seats and the recliner does not work. ...
We where on the bus two times this week, on the 12th-01 going to joburg which was fine but the return was from. It was on the 13th-01 from joburg airport to port shepstone. I'm nt complaining about the driver because he was good I'm complaining about the bus and the company. Firstly the bus was ...