I contacted the Innovation Group on (011) 790 5000, as requested by their claims department, as I need to get in touch with their legal department to submit claims documents on behalf of a client. When switchboard put me through I was left permanently on hold and eventually put down the phone and re-dialled. I was then told by switchboard that I would be put through to Rene' and was again left on hold for an unacceptable amount of time that I again put down the phone. I phoned a third time and was told that I would be put through to the manager of the legal department and again put down the phone after being left on hold. I then Googled the company and tried phoning (011) 790 5200 which turned out to be the same as the previous number. This time I chose the number option to go through to customer services. After hearing a voice recording that my call was "important" to them and that I must please hold for the umpteenth time I again put the phone down (and that was customer service?!?). I'm calling from Durban so I don't have the luxury of sitting on hold for 10 minutes a pop.
Is the receptionist the only person who answers phones there? Is there no other staff there?
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