I finally got the service i deserve from Allan (identity customer care manager).thank you Allan you turned a horrific service into superb service.hope everyone from identity learns from you.you sure are the best:) ...
I bought clothes to the amount of R 910 cash at I dentity. I lost my invoice and went to the shop to ask if I could exchange two of the five items I bought cause the sizes don't fit, apparently the company policy doesn't allow to exchange if you have lost the invoice and they cannot track it on the ...
I payed my account in advance in March to cover my April Installment but my account has been handed to the collection department even though my account is up to date. I called the Identity Customer care and i spoke to one of their consultant and she told me that my account would be updated as she ...
I had an account with identity had arrears but eventually paid it off and closed the account in 2011 but they have failed to clear that with the itc that the account has been settled and it s cause a me a bad name with new creditors all i needed from them was a letter stating that i have settled ...
Hi On Wednesday 10 April I made a purchase at Identity with my credit card for goods. At the point of sale the purchase was unsuccessful on the suppliers system and successful on my side as I received a sms that the transaction went through. The manager came and explained that if the system does ...
I'm sooo disgusted in the way Sbu handle my complaint, further more we got cut and he didn't bother to call back.i had to keep on calling him back, leave voice messages for him and he took his sweet time to get back at me and when he did, he told me just how sorry they were but they couldn't assist ...