I am so unhappy with the service that I got from the Sandton City and Braamfontein branch. Just recently, I bought the coat from Identity in Sandton, then they didn't have the correct size and they convinced me to order one, and that I will have it delivered. I fetched it from Braamfontein, and ...
I'd like to inform you about the type of people you employ at your call centre. This morning at 8h06 I had a lady call me from 021-4607911 by the name of Thandi. She greeted and immediately stated that she's calling from Identity & started asking me all kinds of questions (nothing about a ...
Identity garnished me in 2011 and my account was paid up in 2012. I have requested my statement from NRB, however i have received nothing as yet. Pls provide me with my statement my ref number: 60760253001/8911050273085 ...
I opened my account during mid December 2012. I initially asked the card to be posted to my street address. as it was not received end of Jan 2013, I called in and stopped that card and gave a post net box address. It is May 2013 and I still have no card, I have to make purchases and payment with ...
I bought a jacket at identity about a month ago, I have worn the jacket about 4 times and never washed it yet but the jacket is so full of fluff that i cannot wear it anymore because it looks horrible. I think that for the price i paid the quality is pathetic!!! Will never purchase anything anymore ...
I have had an account with Identity for years now, and have been paying when ever required, even closing the account a few times. Recently I was forced to take unpaid leave and notified Identity that I will not be able to make a payment as of end March 2013, but that there was still the payment for ...