I had connection problems which - though obviously on their network - Iburst tried unsuccessfully to prove were on my side. After 6 weeks of being patient, and pointing out to them what they must have known, the connection was repaired one night - must have been on their network. All this while, my ...
After more than 10 years with I burst they summarily suspended my account on a Friday afternoon after sending me a mail at 16h29 & supposedly trying to phone me 10 mins later. This caused undue stress and aggravation to myself as I needed to send board packs for my company all over the African ...
On the 29th July I emailed a query to the sales department asking more info on Iburst Wifi that we maybe want to get for our hair salon. No reply and after phoning with no luck eventually hung up the phone after 5 min I've forwarded the same email again on the 31st July. Again on the 1st Aug. 2013 ...
I contacted iBurst in order to make use of their services. When this finally happened (taking a week instead of the stated 2 days on their website) I discovered that they had not been transparent about their network shaping policies regarding downloads, both direct and peer to peer. I only managed ...
The amount of R2191.85 were deducted from my account for so called data used with a modem that does not connect to the internet since the contract was started 3 moths ago. Every time the faulty modem is reported the answer is someone from Iburst will contact me, this never happens. I was once told ...
Just want to give a big thanx to Tevlis from iburst Technical support for assisting me in sorting out an issue. After many previous attempts, and absolute frustration, Tevlis was the only person that actually called me back after he promised to do so. He made sure to be in constant contact with me ...